Patient Transport Services (PTS)
Reliable, CQC-registered non-emergency patient transport across England — 21 PTS vehicles, 8 bariatric, 9 depots, 98% on-time performance.
21
PTS Vehicles
8
Bariatric Vehicles
98%
On-Time Performance
9
Depots
What We Provide
Our patient transport division operates across England with a range of specialist vehicle and crew configurations to match every referral type.
Non-Emergency Patient Transport (NEPTS)
Commissioned NEPTS for NHS ICBs and trusts — planned journeys for outpatient appointments, diagnostics and inter-hospital transfers. PTS Level 3 crews, real-time dispatch.
Bariatric Transport
8 specialist bariatric vehicles with heavy-duty tail lifts, extended stretchers rated to 350 kg+, and crews trained in bariatric manual handling. Full clinical triage at point of booking.
HDU Step-Down Transport
High-dependency step-down transfers with monitoring-capable crews. SpO2, NIBP, ECG-capable vehicles and documented clinical risk assessment completed jointly with referring clinical team.
Discharge Transport
Fast-turn discharge journeys to reduce delayed transfers of care. Coordinated with ward teams, patient-ready confirmation before dispatch.
Dialysis Transport
Regular contracted dialysis runs with fixed-route scheduling, consistent crews familiar with renal patients, and reliable on-time performance.
Outpatient Transport
Outpatient and diagnostics transport — escort-capable, accessible vehicles for mobility-impaired patients, with return journey booking as standard.
How Referrals Work
Submit Referral
Call 0333 300 2960 or email referrals@nepts.co.uk with patient details and journey requirements.
Clinical Triage
Our dispatch team clinically triages the referral, confirms vehicle type and crew requirements.
Crew Assignment
Appropriate crew and vehicle assigned from the nearest depot. Patient and referrer receive confirmation.
Transport & Handover
Crew collects patient, completes ePCR, delivers to destination with clinical handover documentation.
Crew Standards
- ✓PTS Level 3 qualification minimum for all patient-facing crew
- ✓Enhanced DBS checked — renewed every 3 years
- ✓Basic Life Support (BLS) — refreshed annually
- ✓Manual handling and patient moving training
- ✓Safeguarding Adults and Children — Level 2 minimum
- ✓Bariatric manual handling for specialist vehicle crews
- ✓Mandatory training compliance tracked monthly via HealthConnect OS
- ✓Minimum 95% mandatory training compliance across the workforce
Refer a Patient or Commission PTS
Our dispatch team is available 24/7 for urgent referrals. For commissioning enquiries, contact our operations team.