Health ConnectionsCQC Registered · NHS Framework · PSR 2023 Direct Award
60+ specialist vehicles. 9 depots. 24/7 clinical dispatch. Zero compromises.
“Big Enough to Cope. Small Enough to Care.”
Independently verified by
Division One
Division Two
All Services
Mental health transport, NEPTS, bariatric and emergency — commissioned by NHS ICBs, trusts and private providers across England.
Non-emergency patient transport for NHS and ICB referrals nationwide. 98% on-time performance.
View service →MHA conveyance to Place of Safety — 45-min written confirmation, clinician answers every call, 24/7.
View service →Psychiatric intensive care and high dependency step-down transfers — clinically escorted, 24/7.
View service →Specialist under-18 mental health transport. Safeguarding Level 4 crews, enhanced DBS on both barred lists.
View service →Medium and high secure psychiatric transfers — purpose-built vehicles, PMVA-trained escorts, real-time tracking.
View service →8 specialist vehicles with heavy-duty tail lifts, extended-width stretchers and two-person trained crews.
View service →1:1 and 2:1 enhanced observations in ward environments — trained, documented, escalation-ready, 24/7.
View service →Wheelchair accessible vehicles with trained single crew — cost-effective, risk-assessed before every booking.
View service →Planned and urgent hospital-to-home discharge transport, coordinated with ward staff and real-time ETAs.
View service →Return to placement for patients absent without leave — rapid 24/7 deployment, de-escalation first approach.
View service →Planned transport for community mental health patients — outpatient appointments, day services, consistent crews.
View service →Low to medium acuity mental health transport — community crisis support, voluntary assessments, least-restrictive practice.
View service →11 HDU vehicles and 3 rapid response cars — blue-light capable, advanced clinical kit, deployed 24/7 for urgent and deteriorating patients.
View service →Health Connections is approved on the NHS Patient Transport Framework. Under PSR 2023 Direct Award Process A, B or C, NHS commissioners can award contracts without open tender — reducing procurement from months to days.
Accreditations & Certifications
Every accreditation below is externally certified. Commissioners can verify independently — documentation available within 2 working days.
All credentials verified as at April 2026. Verify CQC on cqc.org.uk → · Documentation on request: commissioners@nepts.co.uk
What Commissioners Say
Illustrative composites based on real commissioner feedback. Names withheld. Verified references available on request — commissioners@nepts.co.uk
"The difference between Health Connections and our previous provider came down to one thing: clinical ownership. When we call at 3 AM with an urgent S136, a clinician takes the call — not a call centre. That single change has eliminated 90% of the friction we used to have around urgent mental health transfers."
"What stood out during procurement was the transparency. They showed us their training matrix, gave us the Clinical Director's mobile number, and offered quarterly governance reviews as standard. It felt like partnering with a clinical service, not buying from a supplier."
"The 45-minute written confirmation commitment was a game-changer for our ward staff. They get written confirmation — crew names, vehicle reg, ETA — within 45 minutes of every referral. That predictability matters when you're managing acutely unwell patients."
Why Health Connections?
Side-by-side with the major providers. Based on publicly available information and operational practice as of April 2026. Commissioners can verify every claim.
| Metric | ★ RECOMMENDEDHealth Connections | HTG-UK | ERS Medical | Prometheus |
|---|---|---|---|---|
| Clinician answers dispatch (not admin) | ✓ Every call, 24/7 | ✗ Call centre first | ✗ Admin escalates | ~ Varies by region |
| S136 written confirmation guarantee | ✓ 45 min, written | ✗ Best efforts | ~ 2-hour target | ✗ ASAP (no SLA) |
| Safeguarding Level 4 (above NHS min L3) | ✓ All 120+ staff | ✗ Level 3 only | ~ Select crews | ✗ Level 3 |
| ISO triple cert (9001 + 14001 + 27001) | ✓ All 3 certified | ~ 9001 only | ✗ Not evidenced | ~ 9001 only |
| PMVA audited quarterly (not just annually) | ✓ Every 3 months | ✗ Annual | ✗ Annual | ~ Bi-annual |
| Owner-managed (no PE / holding co.) | ✓ Founder-led | ✗ Corporate | ✗ PE-backed | ~ Group structure |
| Clinical Director on call 24/7 | ✓ Always available | ✗ Escalation path | ~ On-call rota | ✗ Not stated |
| Dedicated bariatric fleet | ✓ 8 specialist vehicles | ~ Some capacity | ✓ Available | ✗ Not specialised |
| Bedwatch & 1:1 enhanced observations | ✓ Dedicated crews | ✗ Transport only | ✗ Not offered | ~ Limited |
| Contract to first deployment | ✓ 4 weeks | ~ 8–12 weeks | ~ 6–10 weeks | ✗ Variable |
| ✓ = Yes / Verified · ~ = Partial / some regions · ✗ = No / not publicly evidenced. Data as of April 2026. Contact commissioners@nepts.co.uk to request evidence for any claim. | ||||
National Coverage
Same clinical standard. Same 45-minute S136 target. Same crew training. Wherever you commission from.
Every depot operates to the same clinical standard — same crew qualifications, same governance framework, same 45-minute S136 confirmation target. Closest depot dispatched automatically based on real-time availability and patient location.
Outside our network? Contact us → We cover most of England from existing fleetGet in Touch
For urgent referrals, call 0333 300 2960 — a clinician answers 24/7. For commissioner enquiries, complete the form below or email commissioners@nepts.co.uk.
Call us directly — a clinician answers 24/7. Written confirmation within 45 minutes of every S136 referral.
0333 300 2960Our commitment: All commissioner enquiries responded to within 4 working hours. Capability packs delivered within 2 working days. Clinical briefing with our Clinical Director available within 1 week.
From First Call to Handover
Every referral follows the same disciplined process — whether it's an S136 at 3am or a planned NEPTS run next Tuesday. Here's exactly what happens from the moment you dial 0333 300 2960.
0333 300 2960. Answered by a qualified clinician — not a receptionist, not a voicemail system, not an out-of-hours call centre. The person who takes your call can make clinical decisions on the spot, triage the referral immediately, and begin the dispatch process without any internal transfer or escalation.
24/7. No exceptions. No voicemail.The clinician taking your call conducts an immediate triage: patient presentation, acuity, legal status (for S136/S135 referrals), any known clinical risks, mobility requirements, gender preference, bariatric needs. This determines crew specification, vehicle type, and whether enhanced escort is required — all decided before the crew is deployed.
Clinician-led triage on every callRegardless of the time of day, day of the week, or complexity of the referral — you receive written confirmation within 45 minutes. The confirmation includes: crew names, qualifications summary, vehicle registration, ETA window, and the name of the control room clinician managing the job. This is not a best-efforts target — it is a contractual guarantee.
Guaranteed. In writing. In SLA.The assigned crew acknowledges the job via the HealthConnect OS mobile application. Their position, ETA and status updates are tracked in real time by the control room and available to commissioners via the HealthConnect OS portal. Your clinical team can check live progress without calling us — but you can always call us if you need to speak to a human. Someone is always there.
Live GPS tracking via HealthConnect OSThe crew arrives and introduces themselves to the patient and the attending clinical team. De-escalation is the first tool — always. Least restrictive practice is the standard, not the exception. The crew brief is read, clinical handover is accepted from the sending team, and the patient is transferred with their safety, dignity and wellbeing at the centre of every decision made.
Dignity-first. BILD RRN PMVA. De-escalation always.On arrival at the receiving unit, the crew conducts a structured clinical handover — verbal and written — using the HealthConnect OS ePCR. The completed ePCR includes: journey timeline, any clinical observations, intervention log (if applicable), and patient responses. A copy is automatically shared with your commissioning contact and available in the portal. The control room is notified of completion and the job is closed in the system.
Full ePCR. Automated to commissioner portal.Ready to experience this for a transfer? Our clinical team is available to run a no-obligation demonstration — including a live walkthrough of the HealthConnect OS portal.
In Practice
Three scenarios — illustrative but clinically accurate. These reflect the types of transport we carry out every day. Names and identifying details are fictitious. All clinical protocols are real.
Want to discuss a specific clinical transport challenge?
Call Our Dispatch Line — 0333 300 2960Commissioner Enquiry →Commission with Confidence
NHS Framework approved. PSR 2023 Direct Award eligible. No tender required.
